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This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

What are cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

SnapEngage

All the following are functional cookies for the web chat.

SnapABugHistory
Used to keep track of the visitor visits and last chats.

SnapABugRef
Recording of origin and site entry to display to chat agent for context

SnapABugUserAlias
This cookie is used on future chats to send the alias to the chat agent and update the chat case. This alias also will get displayed on the chatbox (as the visitor’s name), prechat form (as the value of the ‘name’ field, if it exists), and offline form (as the value of the ‘name’ field, if it exists).

SnapABugVisit
Detection of new session

Google

All the following are using for analytics and statistics.

_ga
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat
Used by Google Analytics to throttle request rate

_gid
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_uetvid, _uetsid, _uetvid_exp, MR, MUID, 
To store and track visits across websites

Other

Other cookies our website uses.

fonts (Customisation)
For customising our fonts.

Youtube (analytics)
Google set a number of cookies on any page that includes a Youtube video. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Youtube users, including information that links your visits to our website with your Google account if you are signed in to one. 

How can i control cookies?

You can accept or reject cookies by amending your web browser controls. However, our websites and services might not work like they’re supposed to if you decide to reject our cookies.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit  www.allaboutcookies.org.

You can manage your cookie settings by following your browser’s instructions. Here are some links that might be of assistance:

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