Support Features
Customer support is a vital ingredient in ensuring efficient usage of key business software. Because we specialises in the Constuction Industry our support team are very knowledgeable about the industry requirements and application of our software.
Support Service
Telephone Support
Customer gets in touch and logs a support request.
Online Support
Support Desk acknowledges receipt of issue with a ticket and reference number.
Software Updates
Endeavour to resolve calls as quickly as possible, based on customer deadlines.
Ticketing System
We use state of the art software systems to manage support requests. Email logging records all incoming emails and allocates them to the support team for action. Call logs are prioritised to ensure that urgent problems are dealt with quickly and efficiently. The support team have in depth knowledge of our software products as well as customer requirements. They also have back up from our technical team of software developers.