Customer support is a vital ingredient in ensuring efficient usage of key business software. Because we specialises in the Constuction Industry our support team are very knowledgeable about the industry requirements and application of our software.
Customer gets in touch and logs a support request.
Support Desk acknowledges receipt of issue with a ticket and reference number.
Endeavour to resolve calls as quickly as possible, based on customer deadlines.
We use state of the art software systems to manage support requests. Email logging records all incoming emails and allocates them to the support team for action. Call logs are prioritised to ensure that urgent problems are dealt with quickly and efficiently. The support team have in depth knowledge of our software products as well as customer requirements. They also have back up from our technical team of software developers.